Helen Himmelman (RS Components)

RS is part of Electrocomponents Group:
• 6,600 employees globally
• 32 countries globally (Allied in USA)
• 1 million+ customers

Challenges:
• Domo in it’s infancy (~800 users) – want to scale
• Organic growth  different skill levels, processes, etc.
• Silos  Duplication  Inconsistencies
• Overall the instance was messy and users were confused
• Not seeing all the benefits of having the platform
• Real life examples

Goal – make it clear, concise, and easy.

What did we do?

Background
• Major changes from Aug 2019
• Changed the role permissions
• Make training mandatory
• Always involve InfoSec

Transparency, Communication, and Collaborate to tackle our challenges – breaking down silos and driving our processes etc. as the CoE to provide consistency and ease of use, along with engagement.

Transparency
• Domo Catalogue
o Dashboard of Dashboards
o User Map
o DataSets
o Metric Lexicon
o Key Dashboards
• Auditing
o Naming and Tagging
o Exception check dashboard
o Alerts
o Activity Log

Communication
• Loads of training  adjust training to be role-specific and level up full teams to participant level
• Domo Days
• Deep dives
• Advanced training from technical success manager
• Drop ins
• Webpage (SharePoint)
• Streamline data connections – take key sources and write quick guides

Collaboration
• Ambassadors group – know and work with all key users, and have them work together
• Case studies
• Forum (Yammer group)
• Data models – bring in and manage key tables and let users join them to their own data (e.g. exchange rates), but let key users own their own models and share them out

Success:
• User growth
• Less but better content
• Interactions between teams and cross-department project teams
• Users sharing cards
• Faster turn around times
• Will try to gather a few stats around new revenue, productivity gains, savings

Next:
• More quick guides
• More advanced features of the platform
• More culture change to have viz driven meetings
• More users – now at x users (y variance from Aug 2019 when we launched all of our actions from the presentation)
• SVA – find out the value of our work

What you will learn:

Transparency, Communication, Collaboration.

1. Provide full visibility to all users – vulnerable but useful
2. TRAIN TRAIN TRAIN
3. Create a one stop shop for all information
4. Connect people and let them build the relationship
5. Make it clear who to go to